Sirius XM Connected Vehicle Services now have a digital connection to 911 operations



Sirius XM Connected Vehicle Services and RapidSOS, the emergency technology company that connects millions of devices to more than 4,700 emergency communication centers, today announced a joint effort to digitally transmit crash data vehicle to 911 immediately following an accident-related vehicle emergency.

By linking vehicle and accident data from Sirius XM Connected Vehicle Services ACN + (Advanced Automatic Crash Notification with Enhanced Services) with the RapidSOS emergency response data platform, the companies said staff at the 911 can be notified more quickly and first responders can receive more critical information about the nature and severity of the vehicle emergency before arriving on the scene.

Sirius XM Connected Vehicle Platform Can Provide Emergency Assistance Services, Including Automatic Crash Notification, Using Technology Embedded in Over 10 Million Vehicles of Multiple Car Makes and Models in North America . Last year, the company said it alerted 911 centers to hundreds of thousands of auto emergencies through verbal contact, providing responders with information about the emergency, the location, the vehicle and its occupants – often in situations post-accident when occupants can’t respond or communicate clearly.

Complementing this critical interface between Sirius XM response centers and 911 with data through the RapidSOS platform can allow more information to be transmitted in a shorter time and less prone to communication problems.

ACN + data that can be provided, directly and securely with user consent, to 911 and first responders includes:

– Location of the incident

– Airbag deployment status

– Collision impact data: vary by vehicle manufacturer, but common sensor data points include front, rear, rear and / or multiple impacts, whether the vehicle has rolled over, and shifting due to the ‘impact

– Occupation: number of passengers and their seating position / seat belt engagement.

– Vehicle description: make, model, color, model year and VIN

– Driver / passenger data: personal information such as name and phone number

Additional data available from RapidSOS for subscribers with linked accounts includes:

– MedicAlert Profile Data: Important demographic and medical information selected by members on their MedicAlert credentials.

The Sirius XM Connected Vehicle Services Response Center can also verbally transmit on-site incident information provided by vehicle occupants upon initial contact, such as:

– Extent / nature of injuries

– Description of occupants such as the presence of infants or the elderly

– Apparent injuries or ailments

– Number of vehicles involved

– Final rest position of the vehicle as in the middle of the road or off road but still visible from the road)

– Additional location details, such as nearby landmarks

In a press release, emergency personnel described what this relationship could mean.

“The integration of Sirius XM’s ACN + service and the RapidSOS emergency response data platform is a game-changer for public safety,” said Tyrell Morris, director of the Orleans Parish Communication District in Louisiana.

“This technology will help our 911 carriers allocate resources more efficiently and provide our first responders with unprecedented situational awareness when responding to vehicle emergencies,” Morris continued.

Without this integration, companies have noted that emergency incident information must be communicated verbally to 911, a process with a greater risk of error that takes more time than simply relaying the same information via a transmission. data.

The companies added that leading traumatic trauma experts have for years emphasized the critical need for medical treatment of accident-related trauma in the “golden hours” after impact.

“This collaboration allows us for the first time to immediately send vehicle data and our databases to 911, regardless of the technology used in the 911 reception center,” said John Jasper, senior vice president and Managing Director of Sirius XM Connected Vehicle. Services.

“The result is that emergency responders get more information that helps them make faster decisions about resources and the potential triage needed at the crash scene,” Jasper continued.

RapidSOS CEO Michael Martin added, “Our 911 carriers do a heroic job every day, especially as we go through these unprecedented times and challenges associated with the COVID-19 pandemic.

“We are excited to be working with Sirius XM Connected Vehicle to bring vital data directly to 911 telecommunicator screens, improving situational awareness for responders arriving on scene,” continued Martin.

CLARIFICATION: A Sirius spokesperson said by email that “OEMs must embrace the new SiriusXM Connected Vehicle Services Safety Program so that new and used vehicle customers can benefit from this latest advancement, and that whether or not they are currently OEM of connected vehicles SiriusXM Customers or not, this enhancement of ACN + will work. “

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